yes55 is committed to protecting the personal data of all Members. This Privacy Policy explains what information we collect, why we collect it, how it is used, and your rights in relation to your personal data.
This Privacy Policy applies to the yes55 online gaming platform, accessible at yes55.win ("Platform"). References to "yes55", "we", "us", or "our" throughout this document refer to the operator of the yes55 Platform. yes55 operates as a data controller in respect of the personal data collected from registered Members and platform visitors.
yes55 operates under international online gaming licensing. Our commitment to data protection is governed both by our licensing obligations and by the principles of responsible data stewardship that we apply across all platform operations.
When you register an Account on yes55 or interact with the Platform, we collect the following categories of personal data that you provide voluntarily:
When you access or use the yes55 Platform, we automatically collect certain technical and behavioural data, including:
yes55 may receive additional information about you from third-party identity verification providers, fraud prevention services, and payment processors as part of our compliance and security obligations. This information is used solely for the purposes described in this Policy.
| Purpose | Data Used |
|---|---|
| Account registration and authentication | Name, email, date of birth, password, phone number |
| Identity verification (KYC) and age confirmation | Identity documents, name, date of birth, address |
| Processing deposits and withdrawals in MYR | Payment method details, transaction records |
| Fraud prevention and anti-money laundering (AML) compliance | Transaction history, IP address, device data, identity data |
| Customer support and dispute resolution | Account data, communication history, transaction records |
| Platform personalisation and game recommendations | Gameplay activity, session data, preferences |
| Promotional communications (where opted in) | Email address, phone number, game preferences |
| Responsible gaming monitoring and intervention | Gameplay patterns, deposit frequency, session duration |
| Legal and regulatory compliance obligations | All categories as required by applicable law or licensing authority |
yes55 processes personal data on the following legal bases:
yes55 does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. We share personal data only in the following circumstances:
yes55 engages trusted third-party service providers to assist with platform operations, including payment processors (Touch n Go eWallet, Boost, GrabPay, FPX, and bank transfer partners), identity verification services, fraud detection providers, game software suppliers, and customer support technology. These providers are contractually bound to process personal data solely on yes55's instructions and to maintain appropriate security standards.
yes55 may disclose personal data to its licensing authority, law enforcement agencies, financial intelligence units, or other regulatory bodies where required by applicable law, court order, or regulatory direction. Such disclosures are made only to the extent required and, where legally permissible, we will notify affected Members.
In the event of a merger, acquisition, or sale of all or a substantial portion of yes55's assets, personal data held by yes55 may be transferred to the successor entity, subject to the same or equivalent data protection obligations as set out in this Policy.
yes55 requires all third-party recipients of personal data to maintain appropriate technical and organisational security measures consistent with internationally recognised data protection standards.
yes55 retains personal data for as long as your Account remains active and for a period thereafter as required by applicable legal, regulatory, and licensing obligations. In practice, this means:
Following the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.
yes55 uses cookies and similar technologies on the Platform to support essential functionality, analyse usage patterns, and deliver a personalised experience. The categories of cookies used include:
You may manage non-essential cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the yes55 Platform.
yes55 implements a range of technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:
No online platform can guarantee absolute security. Members are responsible for maintaining the confidentiality of their yes55 Account credentials. If you suspect your Account has been compromised, contact yes55 support immediately via live chat.
Subject to applicable law and our legal obligations, you have the following rights in relation to your personal data held by yes55:
To exercise any of these rights, please contact yes55 support via the live chat facility on the Platform. We will respond to verified requests within 30 days. Where a request is complex or involves a large volume of data, this period may be extended by a further 30 days with notification.
The yes55 Platform is strictly intended for adults aged 21 years and above. yes55 does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the Account registration and KYC process.
If yes55 becomes aware that personal data has been collected from an individual under 21 years of age, the relevant Account will be closed immediately, any balance subject to review, and the personal data deleted to the extent not required to be retained for compliance purposes.
Any person who suspects that an underage individual has registered an Account on yes55 should contact our support team immediately via live chat.
The yes55 Platform integrates third-party services including game software providers, payment processors, and customer support tools. These third parties operate under their own privacy policies and data processing agreements. yes55 is not responsible for the privacy practices of third-party providers beyond the scope of our data processing agreements with them.
yes55 does not embed third-party advertising networks or social media tracking pixels on the Platform.
yes55 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. Where updates are material, yes55 will notify Members via in-Account notification or prominent notice on the Platform prior to the changes taking effect.
Continued use of the yes55 Platform following the effective date of any updated Privacy Policy constitutes acceptance of the revised terms. We recommend reviewing this Policy periodically.
If you have any questions, concerns, or requests relating to this Privacy Policy or yes55's handling of your personal data, please contact our support team via the 24/7 live chat facility available on the Platform. We aim to respond to all privacy-related queries promptly and no later than 30 days from receipt of a formal request.
The yes55 support contact email is displayed in plain text in the footer of this website. Please direct formal written data subject requests to that address, clearly identifying the nature of your request and your registered Account email address for verification purposes.
All data in transit between your device and yes55 is encrypted using the same standard employed by Malaysian banks. Your personal and payment information is never exposed in plain text.
yes55 verifies Member identities in compliance with international gaming licensing requirements. The 21+ age requirement is actively enforced — not just stated — at the point of registration.
yes55 does not sell, rent, or trade Member personal data to any third party for marketing or commercial purposes outside the Platform. Your data is used only to operate your Account and comply with legal obligations.
Sensitive data fields are encrypted at rest in yes55's infrastructure. Access to personal data is restricted to authorised personnel on a strict need-to-know basis with access logging.
yes55 Members may request access to, correction of, or deletion of their personal data at any time via the live chat support channel. We respond to verified requests within 30 days.
yes55 uses only essential, analytics, and preference cookies — no third-party advertising networks or social media trackers are embedded on the Platform.
Play with confidence knowing yes55 handles your personal and payment data with the security and transparency you expect from a platform built for Malaysian players.
21+ only. Please gamble responsibly. yes55 operates under international online gaming licensing.